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Support & Services
HCOM provides a variety of comprehensive installation, training, professional services, technical support and maintenance programs that meets the unique requirements of developers, system integrators and network operators.
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Training
HCOM offers classroom and onsite training courses designed to shorten learning cycle of solution developer, system integrator and network operator. During training, students could reap the practical know-how of developing, integrating, and maintaining solution on Dialogic and Sun platforms. Dialogic and Sun platforms are provided in HCOM training centers. Onsite training facility could be arranged at your request.
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Professional Services
HCOM engineers are trusted by solution partners, system integrators and network operators for their experience and strong professional ethic. They are seasoned to provide quality service in joint solution development, system integration, and network troubleshooting. Professional services could be carried out at either HCOM premise or onsite.
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Technical Support
Technical support is available over telephone, email and onsite. The primary goal is to assist developer, integrator and operator to overcome technical obstacle in the course of solution development, system integration and network maintenance. This would allow them to focus on providing competitive solution and services to their customers.
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Registration
If you would like to find out more of the above services, please email us at or . You may also call us at +65 6483 6716 (Singapore) or +91 80 4151 8486 (India).
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Fusion Workshop
Enabling IP Telephony, IP Announcement, IP Media Server, IP Conference, IP Call Center, IMS MRF |
| Introduction to Fusion |
This module describes the four major components of the Fusion development platform: the CG series board,
Natural Access Core software, Media Stream Processing Protocol (MSPP) Service and third party products used for IP signaling. Endpoints, channels, connections and filters are introduced to explain conceptually how Fusion transforms and manages the data flow. |
Installation and
Configuration |
This module explains how to configure and customize your system. Demonstration programs used to verify that the board and software are installed correctly are presented.
Hands-on practice includes installing and configuring the Fusion software and verifying the installation. |
MSPP Service
(API) |
This module describes the functions used to create, enable, connect, disconnect, disable and destroy endpoints and channels. It also describes the functions used to command and query channel filters.
Hands-on practice includes writing a program to create, enable, connect, disable and destroy endpoints and channels. The exercise also includes sending commands and queries to filters. |
MSPP Service
(Voice and Switch Filters) |
This module describes the features and functionality of the MSPP voice and switch filters (inputs, outputs, parameter settings and tradeoffs to achieve voice quality requirements). Both endpoint filters (DS0, RTP and TPKT) and channel filters (encoder, decoder, jitter, and switch) are discussed in detail. |
MSPP Service
(Fax Filters) |
This module describes the features and functionality of the MSPP T38UDP endpoint filter and the T.38 Fax Relay channel filter (inputs, outputs, parameter settings and tradeoffs to achieve fax quality requirements). Voice-to-fax switchover techniques are also discussed. |
NCC SIP
(API) |
This module describes the feature and functionality of NCC SIP functions used to setup, teardown and provision SIP session. Hands-on practice includes coding and troubleshooting. |
Registration |
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Natural Access Workshop
Enabling Interactive Voice Response, Audio Conference, Personalized Ringback Tone, Ambient Music Call, Voice Mail, Call Center, Call Exchange |
| Natural Access Core |
This module provides an introduction to the Natural Access Core software architecture, operations and basic functions. |
Configuration &
Test Procedures |
This module explains how to install and configure AG and CG boards using oamsys utility. It includes hands-on practice installing and configuring AG/CG boards and Natural Access software. |
| ADI Service |
The capabilities and functions of the ADI service API, such as tone detection, play and record, are presented in this module. |
| NCC Service |
The capabilities and functions of the Natural Call Control service API are presented in this module. |
| VCE Service |
The capabilities and functions of the Voice Message (VCE) Service API, such as playing and recording messages, are presented in this module. |
Switching
(SWI and swish) |
Switching concepts and the capabilities of Switching (SWI) are presented in this module. |
| CNF Service |
This module introduces the CNF API functions in the context of developing a simple conference application. It discusses application flow, including the use of other Natural Access APIs in program development, and provides practice in coding using the CNF API |
Registration |
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SS7 Workshop
Enabling ISUP Call Control, GSM MAP, INAP, CAMEL and other Application Parts |
| Network Overview |
This module presents an overview of intelligent network structure. Topics include: signaling points, links and linksets, routes and routesets, reliability and addressing. |
| Protocol Overview |
In this module, an overview of the SS7 protocol stack is illustrated with examples of MTP, ISUP and TCAP layer applications. |
Installation and
Configuration |
This module teaches installation and configuration procedures for TX series hardware and NMS software. It provides information on common TX alarms and an overview of TX utilities. |
| MTP3 Layer API |
The NMS MTP 3 layer management API functions for configuration, status requests, control requests and statistics requests are introduced in this module. Hands-on exercises provide practice in using several of these functions. |
| ISUP Layer API |
This module presents information on how to use NMS ISUP API functions to to establish, maintain and clear circuit-switched connections in an SS7 network. The module discusses ISUP congestion handling and includes hands-on exercises. |
| TCAP Layer API |
This module introduces the NMS TCAP service functions, as well as basic TCAP concepts, including transaction and component types and TCAP message structure. The module provides sample applications for sending, receiving and responding to transactions, an overview of TCAP congestion control and hands-on exercises. |
SS7 Redundancy
and HMI API |
This module provides an overview of NMS SS7 redundancy and health management and introduces the Health Management Interface (HMI) API. It discusses redundant application models for SCCP, TCAP and ISUP, as well as hands-on exercises. |
| GSM MAP API |
This module describes the implementation of GSM MAP encoder and decoder application. It also covers integration of GSM MAP with TCAP service. |
| CAMEL API |
This module describes the implementation of CAMEL encoder and decoder application. It also covers integration of CAMEL with TCAP service. |
| INAP API |
This module describes the implementation of INAP encoder and decoder application. It also covers integration of INAP with TCAP service. |
Registration |
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SS7 Monitoring Workshop
Enabling Miss Call Alert, Roamer Welcome SMS, Statistic Collection, Legitimate Interception |
Installation and
Configuration |
This module teaches installation and configuration procedures for TX series hardware and SS7 Monitoring software. It provides information on common TX alarms and an overview of TX utilities. |
| SS7 Monitoring API |
This module describes the interface between an application on the host and the SS7 Monitor task on TX board. It also describes the general characteristics and operation of SS7 Monitor management functions and utility programs. Hands-on exercise provides practice of applying APIs and using utility programs. |
Registration |
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Video Access and Transcoder Workshop
Enabling 3G Mobile Video Gateway, Video Messaging Server, Video Transcoder |
Configuration &
Test Procedures |
This module explains how to install and configure CG boards for Video application. It includes hands-on practice installing and configuring CG boards, and Natural Access software. |
MSPP Service
(API) |
This module describes the functions used to create, enable, connect, disconnect, disable and destroy endpoints and channels. It also describes the functions used to command and query channel filters.
Hands-on practice includes writing a program to create, enable, connect, disable and destroy endpoints and channels. The exercise also includes sending commands and queries to filters. |
MSPP Service
(Voice and Switch Filters) |
This module describes the features and functionality of the MSPP voice and switch filters (inputs, outputs, parameter settings and tradeoffs to achieve voice quality requirements).
Both endpoint filters (DS0, RTP and TPKT) and channel filters (encoder, decoder, jitter, and switch) are discussed in detail. |
| 3G-324M Interface |
This module describes video gateway functions used to establish connections with 3G-324M capable wireless terminals using H.245 messaging and H.223 multiplexing using the Natural Access MSPP service. |
Video Messaging Server
Interface |
This module describes Natural Access ADI service used to control play, record, and storage in 3GP file format for audio and video data to and from an IP network. |
Transcoder Resource
Controller |
This module describes TRC service that supports media adaptation to and
from different mobile video and IP video codecs. It introduces TRC used to allocate and control video processing channels on the available video transcoder platforms.
Media adaptation provides the framework for dynamically altering video content, such as the spatial and temporal resolution and encoding format of the multimedia content. |
Registration |
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